Vision and Value statement
As the UKs only dedicated NHS community, rapid response macula service, we are passionate about saving and preserving vision.
We aim to provide consistently high quality, holistic streamlined community based care.
We provide patients with rapid and convenient access to the best treatment, high quality care and support when they need it.
We provide medical retinal services and intravitreal injections and retinal laser. We also provide YAG capsulotomy laser treatment and minor ophthalmic procedures associated with the holistic care of our retinal patients.
Our core values and principles are:
- Speed and Quality of Service: rapid referral, rapid diagnosis and rapid 1 stop treatment.
- Patient centred: putting patients at the heart of everything we do.
- Quality: providing the highest standard of care and treatment.
- Ethical: operating within an ethical framework through openness and transparency.
- Passionate: preventing loss of vision from macular disease through our easy access rapid referral system.
- Patient health promotion: We provide information that is clear and easily understood helping educate and provide support to visually impaired patients through Low Visual Aid clinics and ECLO support.
- Caring: We communicate with care, compassion and empathy.
- Responsive: We listen to patients in order to understand their needs and act on their concerns providing care through informed patient choice and consent. Patients and staff concerns are acted upon through a robust complaints policy.
- Teamwork: supporting and sharing with all members of our team and partners.
And finally to provide for patients:
- A safe and clean environment at all times.
- Dignity and respect at all times with disabled friendly facilities.
Eyecare medical believes equality and diversity are essential elements to providing excellent healthcare and to promote a healthy community. As such we recognise that we provide services to an increasingly multicultural and diverse community and we are committed to ensure that:
- We treat all individuals fairly and that the all inclusive healthcare we provide is open to all.
- We provide a safe, supportive and welcoming environment for patients, patients’ families and staff.
- To ensure we meet these aims we ensure all of our staff receive training in equality and diversity and these principles are embedded into our policies.
Our Vision
To continue to provide an excellent quality NHS macula service by providing rapid and easy access for our patients and reducing preventable blindness in the community, every time, all the time.